Downabit support
Write to us and we will help.
Your TV model and what you see on the screen. A photo of the screen helps.
Getting started
How do I sign in?
Open Downabit and choose "Log in with QR code". On your phone, open Telegram, go to Settings > Devices > Link Desktop Device and scan the code. You can also enter your phone number and the code Telegram sends you.
Where do I send files?
On first start Downabit creates a private channel called "Downabit" in your Telegram account. Send or forward files there from any Telegram app. They appear in the Files tab; press Refresh if one is missing.
Where are my downloads?
In My files, with a badge for every place a file is kept. On the TV itself they are in the Download/Downabit folder; on a USB drive, network share or cloud account in a folder called Downabit.
Saving files
My network share or NAS is not found
The TV and the NAS must be on the same home network. In Settings > Cloud & network choose "Find shared folders on my network". If it is still missing, choose "Enter address manually" and type the NAS address, for example 192.168.1.20.
"Not enough space"
Downabit checks the free space before every download and keeps some room for Android. Save the file to a USB drive, your NAS or the cloud instead, or delete files you no longer need in My files.
A file with the same name already exists
Downabit asks what to do: keep both (the new file gets a number, such as "name (1)"), replace the old file, or cancel.
After reinstalling, my old files are missing from My files
Android hides files an earlier install saved. Allow access to photos and videos when Downabit asks, or in Settings > Storage on TV, and the videos, music and pictures appear again. On Fire TV you can also allow "All files access" there to see archives and documents.
Playing and opening
A file will not open
Videos, music and pictures play inside Downabit. Other files are handed to an app on your TV that can open them; if there is none, Downabit offers to look for one in your TV's app store.
Subscription
How do I cancel or change my plan?
Subscriptions are managed by the store you bought from: Google Play subscriptions or Amazon subscriptions. See Subscription for details.
I subscribed but Downabit still shows the plans
Choose "Restore / check again" on the plan screen. Make sure the TV is signed in to the same Google or Amazon account you subscribed with.
Devices
Which TVs are supported?
Android TV and Google TV with Android 7.0 or newer, and Amazon Fire TV with Fire OS 5 or newer. Fire TV devices running Vega OS (such as Fire TV Stick 4K Select and Fire TV Stick HD 2nd generation) cannot run Android apps.